Last week, two very frequent travelers ended up on the wrong side of the door with this final-boarding rule. The frequent flier got to the airport seven hours in advance of his scheduled red-eye and barely in time for stand-by on a earlier flight. In the second case, a United 1k , miles a year traveler landed late into Denver on a connection from Washington, D. He still had about 15 minutes to spare, was upgraded, and was only three gates from his connecting flight.
So, while he felt confident, the traveler still raced off the plane and to his connecting gate. While the plane had not departed, he was told he had just missed the cut-off. Again, they had closed the door to the ramp early. Even with the last flight of the night, he was a victim of the final-boarding rule.
So, he ended up spending the night in Denver. United did at least pay for his hotel. I understand that schedules matter and there are a number of factors involved in holding or not holding a plane. In more than one case, just for one or two people. Sometimes, a flight that shows boarding can be closed. In these recent cases, I can understand why United wanted to close the door on the Denver flight.
It was already over an hour late, although I have to wonder — with empty seats and a valued customer, would it have made that much difference? As an added inducement to United, the traveler had an upgraded first-class seat on the sold-out redeye flight, which no doubt they could have used.
One thought is that the crew could have been reaching their maximum hours and United either needed to close the door or get a new crew, although, if so, presumably the gate agent could have easily told the traveler.
The Denver to Bozeman flight problem makes less sense. Session cookies are used to store the information in the web pages and to avoid the need to re-enter your details. This information is used to improve the performance of the Pegasus Website. These cookies remember the choices the user has made on the website e. These cookies make it possible for the user to benefit from sophisticated internet features.
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